Placing an order in our shop does not require registration – you can also do it as a guest. If you decide to take advantage of this opportunity, then we we will call you to help you with.

Our store has a geolocation option, which means that it will present you with an offer of one of our warehouses, adequate to the place of your current residence. So for example, if you are in the United Kingdom at the time of placing an order, then all the information on the page will be presented to you in English and will apply only to the services on the UK market, including payment (in this case, the available options are Dotpay or a bank transfer) and shipping (in this case the available options are UPS, DPD and Royal Mail).

Nevertheless, our store offers the ability to check and use the offer also of our other warehouses located within the European Union. The use of the offerings of a warehouse different than the place of your current residence, may be associated with an increase in freight charges and prolonged delivery time.

* on "Mainland" only.

You can use the option of free shipping in the UK, which is realized in the case of an order for the amount of min. 60 GBP and using transport services of UPS.

Orders for the amount of min. 60 GBP also may be realized with free shipping option using Royal Mail transport services

Payments can be made in Polish zloties (PLN) to the PLN-account, in euros (EUR) to the EUR-account, and in British pounds (GBP) to the GBP-account (at the average exchange rate of NBP).

We realize the shipments after posting the funds to our account – it takes normally up to 5 working days.

You can alos make the payment via debit or credit card.

Delivery details (like a delivery address) must be given in the data form.

In the title of the bank transfer there should always be specified the order number.

Any comments on your order (gift selection, product taste, etc.) should be entered in the box "Customer notices".

Once the day of shipping the customer you will receive an e-mail with a tracking number from us. It allows you to monitor the current status of delivery on the website of the carrier – with the exception of some national post offices, including the UK (Royal Mail), Canada (Canada Post) and the USA (USPS), that do not provide such a possibility, or tend to be unreliable.

The Royal Mail telephone number: 03457 740 740

You should bear in mind that in the case of too long waiting period for delivery by the above mentioned national post offices, or the loss of a consignment, the consideration of the complaint application can take up to 60 days.